STORE POLICY
CUSTOMER CARE
We are dedicated to delivering a smooth, reliable, and enjoyable shopping experience from start to finish. Our customer care team is available to assist you with product information, sizing guidance, orders, payments, shipping, and returns or exchanges. We aim to respond promptly to all enquiries and provide clear, helpful solutions. Your satisfaction is at the heart of everything we do, and we continuously strive to improve our service to meet your expectations.
PRIVACY & SAFETY
Protecting your personal information is a core priority for us. We use secure technologies and trusted systems to safeguard your data, ensuring that all transactions are processed safely and confidentially. Your information is handled with transparency and used only to enhance your shopping experience, such as processing orders and providing relevant updates. We do not share your data with third parties without consent, and we are committed to maintaining a secure and trustworthy environment at all times.
WHOLESALE INQUIRIES
We are proud to collaborate with retailers and partners who align with our brand values of quality, style, and authenticity. Our wholesale programme offers access to our exclusive collections, competitive pricing, and dedicated support throughout the partnership. Whether you are an established retailer or a growing business, we welcome the opportunity to work together. For more information on terms, minimum orders, and availability, please contact our team—we would be delighted to explore a partnership with you.
Please contact us with our support team
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
WARRANTY POLICY
Vyelle Studio offers a 12-month limited warranty covering manufacturing defects in materials and workmanship from the date of delivery.
Covered by Warranty
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Faulty stitching or construction
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Defective zippers, buttons, or hardware
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Manufacturing defects under normal use
Not Covered
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Normal wear and tear
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Accidental damage or improper care
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Damage caused by incorrect washing or alterations
How to Make a Claim
To request a warranty claim, contact our support team with your order number, a description of the issue, and photos of the product.
Email: supportvyellestudio@gmail.com
If approved, we may offer a replacement, repair, or store credit depending on the case.